Shipping & Returns
Shipping within Canada only.
FREE Local pick-up.
We ship all orders by Canada Post who are currently experiencing delays as a result of the COVID-19 pandemic. Delays may occur for both regular and express delivery. Once your package has been shipped and left our studio, we are not responsible for any delays that may occur.
Orders will be processed within 5 business days. Orders placed during a sale may be subject to a 1-2 day delay outside of the processing window.
We currently ship within Canada only. Orders over $150, before tax and after discounts, qualify for FREE Expedited shipping. Please note that oversized orders weighing more than 40lbs may incur additional shipping costs once the order is packed and weighed.
When applicable, your tracking number will be e-mailed to you on the day of shipment.
Approximate Canada Post transit times are as follows:
Local: 3 days
Regional: up to 6 days
National: up to 10 days
Local: 2 days
Regional: 2 days
National: 3 days
LOCAL PICK-UP DETAILS
Orders can be picked up in our Kitsilano studio at 3625 W. Broadway (at Alma) in Vancouver, BC. Local pickup is available anytime during our current studio hours: Monday to Friday from 11-5pm.
Please note that we are closed on weekends and statuary holidays.
Select “Pickup” as your Delivery Method on the Checkout page.
You will receive an email confirmation when your order is ready for pickup. To pickup your order bring or show us your order receipt along with a piece of ID. If someone else is picking up your order on your behalf, please email us with their name and phone number.
Please allow for 2-3 business days for orders to be processed and packed for pickup. Orders placed during a sale may be subject to a 1-2 day delay outside of the processing window.
If you are placing an order outside of BC, but would like to arrange a pickup during an upcoming visit, please email us at firstname.lastname@example.org to make arrangements.
If you wish to cancel your order, please contact us at email@example.com. We begin to process orders shortly after they are placed. Depending on the status of your order, we will try our best to assist with your request. Once fabric has been cut, orders cannot be cancelled.
ADDITIONS AND/OR MODIFICATIONS TO EXISTING ORDERS
If you have recently placed an order, you can add more items by emailing us within 1 business day at firstname.lastname@example.org with your order number. Modifications are managed on a case by case basis.
All sales are final. Once an order has been placed and the fabric has been cut, we do not accept refunds or exchanges.
We do our best to ensure that our fabric is in excellent condition and that orders are packed currectly. If you received an incorrect item or there is a mistake in your order, please email us at email@example.com with your order number.
Please note that due to the vast colour variances in every monitor and mobile device, we cannot guarantee the colour will be an exact match to what you see online. You can request fabric swatches, FREE of charge, and it is the best way to make sure you
are getting the colour and texture you want. If you are in the neighbourhood or happen to stop in the area, you can always drop by our studio and take a look in-person during business hours.
Care instructions are recommended by our distributors or fabric manufacturers. Please follow the care instructions found in the product listing as we do not accept returns for fabric that has been damaged in the washing process or laundered incorrectly.
If you have any questions or concerns, you can email us at firstname.lastname@example.org.